SHIPPING AND RETURNS
Shipping Policy
Each SG Wood & Wick candle is carefully packaged to ensure it arrives safely and beautifully. Every order is placed in our signature product box and then securely packed in a protective shipping box with cushioning materials to help prevent damage during transit.
Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
Please allow up to one week for your order to ship. To help preserve the quality of your candle, orders are typically shipped Monday through Thursday. During periods of extreme heat, shipping may be delayed briefly to help minimize the risk of melting while in transit.
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its journey to the destination.
Return & Exchange Policy
We want you to love your SG Wood & Wick purchase. If you're not completely satisfied, we're happy to offer exchanges on eligible items.
Exchanges
Unused, unburned candles in their original packaging may be exchanged within 14 days of delivery.
Customers are responsible for return shipping costs for exchanges.
Damaged or Defective Items
If your order arrives damaged or you believe your product has a manufacturing defect, please contact us within 7 days of delivery. Include your order number along with photos of the product and packaging so we can make it right as quickly as possible.
Returns
Due to the nature of our products, we do not accept returns or offer refunds.
If you have any questions about your order, please don't hesitate to reach out. We're committed to providing exceptional products and customer service.